Contact Center Cloud Service Plans

Simple Service Plans for Exceptional Customer Experiences

Mitel Connect Contact Center CLOUD Service Plans offer flexibility to choose the right customer engagement experience that best fits your requirements

Mitel Connect Contact Center

Mitel Connect Contact Center is a fully featured customer engagement suite that helps you amplify customer experiences. It enables previously standalone contact center functions, including ACD, IVR, computer telephony integration (CTI), outbound campaigns, and multimedia routing, to be integrated onto a single, centrally managed, highly available platform.

Mitel Connect Contact Center is based on the Mitel Connect platform. What this means is that you get an industry-leading Unified Communications solution, as well as the powerful Contact Center solution from a single platform, thus providing a cohesive end-to-end solution that reduces cost and complexity.

Connect Contact Center works for businesses of all sizes, distributed locations and varying budgets. Because it’s added to the Connect CLOUD foundation, it’s easy to enable unified communications features like instant messaging, conferencing and online meetings. Connect Contact Center is an enterprise-grade solution from Mitel, a pioneer in VoIP with nearly 20 years of unified communications leadership. It is backed by Mitel’s services and support teams that are focused on delivering the best to you.


  • Simple plans that provide rich feature sets without complex licensing
  • Flexibility for businesses to purchase what they need and options to expand when they are ready for growth
  • Mix and match plans for the best value service
  • All plans are backed by industry-leading support services

Cloud Service Plans – Mitel Connect Contact Center



Agent Essentials

Agent Standard

Agent Advanced

IVR (Interactive Voice Response) 1
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Call Routing (based on date/time/DNIS etc)
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Inbound Calls
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Personal Agent Queuing
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Skill-based Routing
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Outbound Dialer
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Multimedia routing (emails, chats)
Call Recording
a la carte a la carte a la carte
IVR Ports1
a la carte a la carte a la carte

* Mitel Connect Contact Center CLOUD Service Plans can be added on to the following valid Mitel Connect CLOUD Service Plans: Telephony or the three UC Service Plans (Essentials, Standard and Advanced) ask your Mitel representative for details
1 1 (One) IVR Port is included with every agent license. Additional IVR Ports can be purchased a la carte
2 Add-on user license, see feature list for details

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