ShoreTel Connect Contact Center is a fully featured customer engagement suite that helps you enhance customer experiences.
All of this without the cost and hassle associated with most other contact center solutions.
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Easy to manage and administerSpend time managing your business and customers, not your contact center technology. |
Multi-channel routing at your fingertipsLeverage ShoreTel Connect Contact Center’s inbound, outbound and blended routing capabilities per your business requirements. |
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Business process integrationsWhen your contact center database and features are integrated with your CRM or other business process applications, you’ll know more than simply “who” is calling—you’ll have ready information that can tell you “why” they’re calling. |
Comprehensive Historical ReportingReview the data across your contact center with native reporting capabilities. |
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High Availability and Disaster RecoveryThe ShoreTel Connect platform provides enterprise-grade reliability, redundancy and security built into the Connect Contact Center solution. |
Our people provide the ideas.
Call: 615-256-3838
Email: sales@ideacom-networks.com