ShoreTel Connect Contact Center

Deliver Exceptional Customer Experiences by phone, chat and email.

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ShoreTel Connect Contact Center provides inbound, outbound and blended solutions that enable you to build positive customer relationships—without costing a fortune

ShoreTel Connect Contact Center

ShoreTel Connect Contact Center is a fully featured customer engagement suite that helps you enhance customer experiences.

  • ShoreTel Connect Contact Center extends the functionality of the ShoreTel Connect platform, an industry-leading IP PBX phone system with unified communications and collaboration built in.
  • Connect Contact Center works for businesses of all sizes, distributed locations and varying budgets.
  • Agents can be located at a central facility, or distributed across any number of locations while maintaining a unified team.
  • ShoreTel Connect Contact Center is an enterprise-grade solution.

All of this without the cost and hassle associated with most other contact center solutions.

Benefits

  • Easy to manage and administer
  • Customizable multi-channel routing for improved customer service
  • Increased agent utilization with agents handling multiple interactions simultaneously
  • Integrated with CRM and ERP apps for superior business intelligence
  • Comprehensive historical reporting
  • High availability and built-in disaster recovery

 

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Easy to manage and administer

Spend time managing your business and customers, not your contact center technology.

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Multi-channel routing at your fingertips

Leverage ShoreTel Connect Contact Center’s inbound, outbound and blended routing capabilities per your business requirements.

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Business process integrations

When your contact center database and features are integrated with your CRM or other business process applications, you’ll know more than simply “who” is calling—you’ll have ready information that can tell you “why” they’re calling.

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Comprehensive Historical Reporting

Review the data across your contact center with native reporting capabilities.

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High Availability and Disaster Recovery

The ShoreTel Connect platform provides enterprise-grade reliability, redundancy and security built into the Connect Contact Center solution.

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Our people provide the ideas.

Call: 615-256-3838
Email:  sales@ideacom-networks.com