Contact Center Cloud Service Plans

Simple Service Plans for Exceptional Customer Experiences
shoretel-connect-cloud

ShoreTel Connect Contact Center CLOUD Service Plans offer flexibility to choose the right customer engagement experience that best fits your requirements

ShoreTel Connect Contact Center

ShoreTel Connect Contact Center is a fully featured customer engagement suite that helps you amplify customer experiences. It enables previously standalone contact center functions, including ACD, IVR, computer telephony integration (CTI), outbound campaigns, and multimedia routing, to be integrated onto a single, centrally managed, highly available platform.

ShoreTel Connect Contact Center is based on the ShoreTel Connect platform. What this means is that you get an industry-leading Unified Communications solution, as well as the powerful Contact Center solution from a single platform, thus providing a cohesive end-to-end solution that reduces cost and complexity.

Connect Contact Center works for businesses of all sizes, distributed locations and varying budgets. Because it’s added to the Connect CLOUD foundation, it’s easy to enable unified communications features like instant messaging, conferencing and online meetings. Connect Contact Center is an enterprise-grade solution from ShoreTel, a pioneer in VoIP with nearly 20 years of unified communications leadership. It is backed by ShoreTel’s services and support teams that are focused on delivering the best to you.

Benefits

  • Simple plans that provide rich feature sets without complex licensing
  • Flexibility for businesses to purchase what they need and options to expand when they are ready for growth
  • Mix and match plans for the best value service
  • All plans are backed by industry-leading support services

Cloud Service Plans – ShoreTel Connect Contact Center

 

Feature

Agent Essentials

Agent Standard

Agent Advanced

IVR (Interactive Voice Response) 1
check check check
Call Routing (based on date/time/DNIS etc)
check check check
Inbound Calls
check check check
Personal Agent Queuing
check check check
Reporting
check check check
Supervisor2
check check check
Skill-based Routing
check check
Callbacks
check check
Outbound Dialer
check check
Multimedia routing (emails, chats)
check
Call Recording
a la carte a la carte a la carte
IVR Ports1
a la carte a la carte a la carte

* ShoreTel Connect Contact Center CLOUD Service Plans can be added on to the following valid ShoreTel Connect CLOUD Service Plans: Telephony or the three UC Service Plans (Essentials, Standard and Advanced) ask your ShoreTel representative for details
1 1 (One) IVR Port is included with every agent license. Additional IVR Ports can be purchased a la carte
2 Add-on user license, see feature list for details

IDeACOM-Networks-Logo
Our people provide the ideas.

Call: 615-256-3838
Email:  sales@ideacom-networks.com